FAQ

What does the store offer?

The catalog focuses on Thinking Putty, sensory play items, slime, creative kits, and related accessories. Each product page identifies the actual item and available choices.

How long does delivery take?

After payment authorization, processing generally takes 1–2 business days. Estimated carrier transit after dispatch is another 4–6 business days; weekends and applicable holidays are excluded and arrival is not guaranteed.

Can I return a non-defective item or request an exchange?

Yes. Eligible non-defective returns, including a change of mind or unsuitable selection, and exchanges are accepted. The item must be new, unused, and in original condition. Defective, damaged, incorrect, incomplete, and materially misdescribed items are also accepted for review. Apply within 30 calendar days after delivery under the Refund Policy. Non-waivable consumer rights remain available.

How is the return mailed?

Obtain approval before mailing. Use the free prepaid label already included in the package and the confirmed destination instructions. No restocking fee is charged; use Contact Us if the label is missing or for product-problem evidence guidance.

When is a refund processed?

We process and initiate an approved original-method refund within 10 days. Financial institutions can need extra posting time.

Where are payment and privacy details?

The Payment Policy explains checkout authorization, and the Privacy Policy describes information choices.

Qualifying product problems include merchandise that is damaged, defective, incorrect, or missing components.