Refund Policy

Eligible new merchandise

We accept returns of defective merchandise and qualifying non-defective merchandise, and customers may request an exchange. This program applies to new goods. A non-defective item must remain new, unused, and in its original condition; damaged, faulty, incorrect, incomplete, or materially misdescribed goods are reviewed according to the reported problem. Applicable non-waivable consumer rights remain available.

Request and mailed return

Email joqemepe630@gmail.com within 30 calendar days after delivery with the order number, checkout email, reason, and useful photos or video for a product problem. Keep the goods, packaging, and included parts during review. Obtain approval before mailing anything; we then confirm the correct return destination and instructions. The mailing address on Contact Us is for correspondence and is not automatically a return warehouse.

Included label, exchange, and refund

A free prepaid return label is included inside the package. After approval, use that enclosed label with the confirmed instructions, so the customer does not pay the corresponding return-label or return-postage charge. Contact us if the label is missing. We charge no restocking fee. Exchanges depend on approval and available inventory. An approved refund is processed and initiated to the original payment method within 10 days; the bank or payment provider may take longer to post it.